Fast Track

a. No-show: If you make a Fast Track booking but don’t use the Fast Track Lane, you will not be eligible for a refund. Unused bookings are non-refundable. ...

Fast Track is currently available at a limited number of airports with more locations coming soon. To check availability search for your departing airport i...

In certain locations, Fast Track services are available for both departures and arrivals. Please ensure you have correctly read information related to the s...

Fast track services are available in three forms: ・Dedicated Fast Track Lane: A separate security lane exclusively for Fast Track users. ・Skip the Queue ...

If you lose/ can’t find the email containing the QR code, first check your spam or junk folder. If you still cannot find it, contact our call centre.

If the "Book" button is not visible, it could be due to caching on your device. While the "Book" button is typically available to all Priority Pass users, y...

While we recommend arriving during your selected timeslot, you can still access the lane if you are earlier or later than outlined. However, you will join t...

If you experience difficulties accessing the Fast Track Lane, such as trouble locating it or issues with your voucher, please seek assistance from the neare...

Unused Fast Track bookings are non-refundable. No refunds will be given for no-shows or changes in travel plans after the 48-hour cancellation window has pa...

If the Fast Track button is not visible, it could be due to caching on your device. Although Fast Track access is typically available to all Priority Pass u...

Your Fast Track service can be redeemed at the specific airport and terminal where the booking was made. You will need to present your QR code or voucher at...

To book the Fast Track service, log in to your Priority Pass account. Search for the airport you’re departing from to check if Fast Track is available befor...

No, it is not possible to purchase Fast Track access at the airport directly. All Fast Track bookings must be made through the Priority Pass app at least 12...

No, Fast Track bookings cannot be amended. If you need to change your booking, you must cancel it and create a new booking. Standard cancellation policies w...

No, it is not currently possible to use your entitlements to make a Fast Track booking.

Yes, you can make a booking for yourself and others in your travelling party. During the booking process, you will be able to specify the number of travelle...

You can receive a full refund if you cancel your Fast Track booking at least 48 hours prior to the travel date specified in your booking confirmation email....

Yes, full payment will be required at the time of making a booking request. If your request is declined, you will receive a full refund.

The number of Fast Track vouchers you book will be specified in your confirmation email and will correspond to the correct number of travellers.

Typically, your voucher will be verified by scanning the QR code using machines at the Fast Track Lane. In some locations, you may need to show the voucher ...

The cost to book Fast Track varies. You will be informed of the price when you book a specific Fast Track service.

You can make a Fast Track booking up to 3 months before your airport arrival and no less than 12 hours in advance. However, we recommend booking at least 24...

All payment cards are accepted in addition to Apple Pay, Google Pay, Klarna, WeChat, PayPal and Alipay.

Upon cancelling a booking, a cancellation screen will appear, and you will receive a cancellation email. If you don’t find the email in your inbox, please c...

After making a booking, a confirmation screen will appear indicating that your booking is being processed. You will receive an email confirming whether the ...