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Top 5 Help Topics
Do I need to activate my membership card?
How do I renew my Priority Pass membership?
Where can I find my Digital Membership Card?
Can I take guests into the lounge?
Can I use a lounge immediately after joining?
- How do I settle outstanding fees on my account?
- What payment methods do you accept?
- How do I get a receipt for a lounge visit?
- Why did my 'pre-authorisation' amount not get returned?
- I am entitled to complimentary lounge access as part of my payment card benefits, however why did I receive a message saying I am being charged?
- If I'm flying from one Terminal and the lounge is in another, can I still access it?
- Are the lounges actually run by Priority Pass?
- What is the definition of 'guest' on the device screen?
- Can I take children into a lounge?
- Can I access a lounge without my membership card?
- Where can I find out my username or password?
- How do I log in to the mobile app or website?
- Why am I being asked to activate when I've already joined?
- How do I delete my online account?
- How do I update my personal details online?
- How do I pre-book a lounge?
- How do I know if my booking has been cancelled?
- What payment methods are accepted?
- How do I know if my booking has been amended?
- How many times I can amend my booking?
- Where can I find my Digital Membership Card?
- Why haven’t I received my membership card?
- How long does it take to get my membership card?
- How do I see my remaining lounge visits benefit?
- How do I renew my Priority Pass membership?
- How can I order Airport Takeout?
- What is Airport Takeout?
- How many locations is Airport Takeout available at?
- Where can I deliver to?
- Will it cost me / can I use my entitlement against my order?
- Unused bookings shall not be refunded for any reason whatsoever:
- Is Fast Track available at all airports?
- Is Fast Track available for both departure and arrival?
- What are the different Fast Track product types available?
- What should I do if I lose/ can’t find my confirmation email with the QR code?
- What if I don't have my payment card with Priority Pass access with me?
- What if I don't have my phone to complete two-factor authentication from my card provider?
- What if my payment card is unable to be swiped for access?
- Can I use my Digital Membership Card to get into the lounge?
- Who do I contact if I am still unable to access a lounge?
- I used my payment card to access lounges. Why was I prompted to complete a card authentication?
- What if I don't have my phone to complete two-factor authentication from my payment card issuer?
- Who do I contact if I am unable to access a lounge using my payment card?
- Why am I being asked to update my payment card details?
- What if I receive a new payment card?
- What are the entry requirements for Chase cardmembers who receive a Priority Pass Membership as a benefit of their card membership?
- How will members be advised of their one eligible visit and the charges for additional visits?
- Do these charges apply to the Chase Sapphire Lounge by The Club in Hong Kong?
- How can Priority Pass members access The Etihad Lounge in Washington Dulles International Airport?
- What are the fees to enter the lounge?
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