Payments and Receipts

How do I settle outstanding fees on my account?

If you received your card through us and have registered your account online, you can update your card details in the 'My Details' section under 'Billing De...

What payment methods do you accept?

We accept the following debit/credit cards: - Visa - Mastercard - American Express - Diners Club

How do I get a receipt for a lounge visit?

Lounge visit receipts may be available using the Priority Pass website 'My Visits' section. If they aren't available, you would need to contact your card is...

Why did my 'pre-authorisation' amount not get returned?

Check if the charge is from Prioritypass.com and not directly from the lounge. It is not possible for us to refund any amounts that have been paid directly ...

I am entitled to complimentary lounge access as part of my payment card benefits, however why did I receive a message saying I am being charged?

For those Members who receive Priority Pass as a benefit of your payment card, you may see a request for pre-authorisation payment made against your eligibl...

How do I get a receipt for my membership fee?

We can only provide a receipt for your Priority Pass membership fees if you purchased you your membership directly from us. Our Membership Services Team wil...