Online Help

Can I add/change my login method?

No. Your primary login method is set when you create your account and cannot be changed later. To view your primary login method, go to Profile in the Prio...

How do I log in to the mobile app or website?

Once you’ve registered your account, you can log in to the Priority Pass+ App and website using your username and password. If you registered using your em...

Why am I being asked to activate when I've already joined?

Your card is ready to use but we recommend activating it online to make sure you're getting all the added benefits of your Priority Pass membership. Excitin...

Why do I need a validation code to register?

You'll be asked to enter a 4 digit validation code if you haven't registered for your online account yet. You can use either the last 4 digits of the paymen...

Where can I find out my username or password?

Go to the log in page, click 'Forgot your details' and we'll email them to you. If you're still having problems, reach out to our Membership Services Team a...

How do I update my personal details online?

Just go to the 'My details' section on the website. If your membership is through another provider, you can update basic info - contact them if you need to ...

How do I delete my online account?

Deleting your online account will mean you no longer have access to lounges or any of the other fantastic benefits that come with your Priority Pass. If you...

How do I change my password?

1. Go to the Forgot details page. 2. Enter the email address or username linked to your Priority Pass account. 3. Follow the instructions in the reset ema...

Can I use a different email or phone number from the one I originally registered with?

To maintain access to your existing membership details, it's important to sign in using the email or phone number you originally registered with. If you nee...

I didn’t receive my OTP. What should I check?

Make sure you enter the email address or mobile number associated with your account, spelled correctly and in the proper format. Check your spam or junk fo...

Can I sign in on multiple devices?

Yes, you can access your account from multiple devices. Just sign in with your registered email or phone number and enter the OTP sent to you.

What should I do if my email address is not accepted during verification?

Please make sure your email address provided during verification is unique, spelled correctly and in the proper format.

Why can’t I log in with my email/mobile phone number?

Make sure you enter the email address or mobile number associated with your account, spelled correctly and in the proper format. If issue remains, these lo...

How do register an account with email/mobile phone number?

You need to activate your membership using our new PP+ app.