HELP

We thank you for your patience during this peak period, where you might experience longer wait times at lounges than expected or your entry may be restricted.
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I have a complaint - who do I contact?

If any of the products or services we provide have not met your standards, raise a complaint with us by, web form, email or phone. Click here for details: How do I contact you? 

We'll always aim to resolve complaints in a timely manner, normally within 24 hours, If further investigation is needed, we will tell you right away. Once we have closed our investigation, we'll write to you to communicate our outcome.

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