Why was I declined access to a lounge?

You may have been denied access to the lounge due to an issue taking payment from the payment card associated with your Priority Pass membership. We recommend you re-enter or update your payment card details we hold by logging into the Priority Pass app or website. You will be taken through your card issuer authentication which will help avoid issues at the point of entry regarding your payment card.

If your payment card is declined, check for international transaction settings, card-not-present (CNP) transaction limits, and sufficient funds within your banking app or contact your card issuer. Additionally, if you have any outstanding payments associated with your membership, you will be denied access into a lounge. To settle outstanding payments, contact the Membership Services Team.

If issues persist, note the error message on the device screen and contact your card provider or Priority Pass Membership Services.   

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