HELP

Our Lounges

Can I use a lounge immediately after joining?

Memberships which offer access to a Digital Membership Card (DMC) will give you immediate lounge access. Check your online account to see if you do - it'...

Where can I find Lounge locations ?

Log into our Priority Pass app or website for up-to-date details of lounges currently in your programme.

Can I take guests into a lounge?

You can invite friends and family to join you in a lounge.  You need to be aware of these things: Most lounges will allow any number of guests, but some ...

Why have I been refused access to a lounge?

Lounges restrict capacity to ensure that guests in the lounge have a pleasant experience. To prevent this happening when choosing a lounge, it's import...

Can I access a lounge without my membership card?

You will need to present your physical, Digital Membership Card or eligible payment card when entering a lounge.

What are paid extras?

Some lounges offer additional facilities that have an extra charge (such as showers or day beds). Please check the conditions and additional information for ...

Can I take children into a lounge?

Many lounges will allow children to enter, charged at the same rate as an adult guest - some lounges will also allow children under a certain age to enter fo...

If I'm flying from one Terminal and the lounge is in another, can I still access it?

This will be determined by the airport you're travelling from and their security restriction. The Priority Pass membership card won't allow you to...

Are the lounges actually run by Priority Pass?

No – Priority Pass doesn’t own, manage or supply any of the lounges in our programme. Priority Pass provides the lounge access and the 3rd party lounge oper...

How can I check if a lounge is open during Covid-19 travel restrictions?

Please check our Priority Pass app, or use the lounge search function on our website to locate the lounge.  All lounges that are closed due to Covid-19 tra...