Our Lounges

Can I use a lounge immediately after joining?

If you have a Digital Membership Card included then you sure can. As soon as you register your online account, it's activated. Check under 'Account&...

Where can I find Lounge locations ?

The most up to date lounge locations are on our Priority Pass App and website. Log in to see what other benefits you may be entitled to.

What lounges are available to me?

Before travelling, we recommend you log in to your account to check if your preferred lounge is available on your membership. If you haven't already cre...

Can I take guests into the lounge?

Yes, we encourage you to share the Priority Pass experience with your friends, family or business partners. Before doing so, we encourage you to check the L...

Why was I declined access to a lounge?

You may have been denied access to the lounge due to an issue taking payment from the payment card associated with your Priority Pass membership. We recomme...

What is the definition of 'guest' on the device screen?

'Guest' refers to any person accompanying the Member. Upon entering the lounge, the screen should display the number of guests you are bringing. Ple...

Can I access a lounge without my membership card?

You will need to present your physical Digital Membership Card or eligible payment card when entering a lounge. 

What are paid extras?

Showers or day beds are available in some lounges and will incur an extra charge. Check our App or website for more information.

Can I take children into a lounge?

Many allow you to bring children, charged at the same rate as an adult. There are also some that allow children under a certain age to enter for free! You c...

If I'm flying from one Terminal and the lounge is in another, can I still access it?

This will depend on the security restrictions at the airport. Your Priority Pass won't allow you to pass through airport security to access a lounge.