Our Lounges

Are the lounges actually run by Priority Pass?

No - we provide the access to our members and it's our wonderful lounge partners who run and manage the lounges.

If I'm flying from one Terminal and the lounge is in another, can I still access it?

This will depend on the security restrictions at the airport. Your Priority Pass won't allow you to pass through airport security to access a lounge.

What is the definition of 'guest' on the device screen?

Guest' refers to any person accompanying the Member. Upon entering the lounge, the screen should display the number of guests you are bringing. Please be su...

Can I take children into a lounge?

Many allow you to bring children, charged at the same rate as an adult. There are also some that allow children under a certain age to enter for free! You c...

Can I access a lounge without my membership card?

You will need to present your physical Digital Membership Card or eligible payment card when entering a lounge.

Can I use a lounge immediately after joining?

If you have a Digital Membership Card included then you sure can. As soon as you register your online account, it's activated. Check under 'Account' on the ...

What lounges are available to me?

Before travelling, we recommend you log in to your account to check if your preferred lounge is available on your membership. If you haven't already created...

Where can I find Lounge locations ?

The most up to date lounge locations are on our Priority Pass App and website. Log in to see what other benefits you may be entitled to

What are paid extras?

Showers or day beds are available in some lounges and will incur an extra charge. Check our App or website for more information.

Why was I declined access to a lounge?

You may have been denied access to the lounge due to an issue taking payment from the payment card associated with your Priority Pass membership. We recomme...

Can I take guests into the lounge?

Yes, we encourage you to share the Priority Pass experience with your friends, family or business partners. Before doing so, we encourage you to check the L...