HELP

We thank you for your patience during this peak period, where you might experience longer wait times at lounges than expected or your entry may be restricted.
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How do I update my payment card details?

Why am I being asked to update my payment card details?

Due to new payment regulations imposed by the payments industry it is necessary for us to validate the payment cards that we have associated with your membe...

How do I update my payment card details?

Log In to your Priority Pass account. Click on the ‘My Details’ tab and scroll down to ‘Billing details’, enter your new payment card details and click save...

What if I receive a new payment card?

You will need to update and validate your new card details each time you receive a new payment card.

My payment failed when I tried to join Priority Pass, what should I do?

Log in to your Priority Pass account you created in the join process. Click on the ‘My Details’ tab and scroll down to ‘Billing details’, enter your new det...

I used my payment card to access lounges. Why was I prompted to complete a card authentication?

Due to new payment regulations imposed by the payments industry it is necessary for us to validate the payment cards that we have associated with your membe...

What if I don't have my phone to complete two-factor authentication from my payment card issuer?

If the validation is unable to be completed through your card issuer’s established security verification methods, you will be unable update your card, and m...

Who do I contact if I am unable to access a lounge using my payment card?

We recommend using your Digital Membership Card* in your Priority Pass app, which is accepted by all airport lounges and travel experiences on the Priority ...