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How do I update my payment card details?
Who do I contact if I am unable to access a lounge using my payment card?
Access with a payment card isn't available on all deals. We recommend using your Digital Membership Card as it is accepted by all Priority Pass lounges.
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I used my payment card to access lounges. Why was I prompted to complete a card authentication?
If you're using your payment card to enter, new regulations mean you may need to complete a two-factor authentication to protect card owners from fraud. If ...
Why am I being asked to update my payment card details?
We just need to validate the payment card we have linked to your membership account because new regulations have been brought in to protect card users. It w...
What if I don't have my phone to complete two-factor authentication from my payment card issuer?
You may be unable to use your Priority Pass until you can complete the security verification
What if I receive a new payment card?
If you receive a new payment card, you will need to update your billing details through your Priority Pass account. You may also be requested to validate th...
How do I update my payment card details?
Log in to your Priority Pass account. Click on the ‘My Details’ tab and scroll down to ‘Billing details’. Enter your new payment card details and click 'Sav...
My payment failed when I tried to join Priority Pass, what should I do?
If your payment was unsuccessful when attempting to join Priority Pass, we recommend:
Trying an alternative payment card
If the issue persists, please co...