Online Help

Where can I find out my username or password?

Go to the log in page, click 'Forgot your details' and we'll email them to you. If you're still having problems, reach out to our Membership Services Team a...

Why am I being asked to activate when I've already joined?

Your card is ready to use but we recommend activating it online to make sure you're getting all the added benefits of your Priority Pass membership. Excitin...

Why do I need a validation code to register?

You'll be asked to enter a 4 digit validation code if you haven't registered for your online account yet. You can use either the last 4 digits of the paymen...

How do I delete my online account?

Deleting your online account will mean you no longer have access to lounges or any of the other fantastic benefits that come with your Priority Pass. If you...

How do I update my personal details online?

Just go to the 'My details' section on the website. If your membership is through another provider, you can update basic info - contact them if you need to ...

How do I log in to the mobile app or website?

Once you have registered your account online, you can log in with your username and password on both the app and the website. On the website, you also have ...