Suggestion List is closed
How do I know if my booking has been confirmed?
Once you've made a booking with us, you will see a confirmation screen that your booking is being processed. You will be sent an email to confirm if the booking has been accepted or declined. If you cannot find an email in your inbox, kindly check your spam/junk mail folders.
Related Articles
- Why was I declined access to a lounge?
- How do I know if my booking has been cancelled?
- How do I know if my booking has been amended?
- Is Fast Track available at all airports?
- Can I use my entitlements to book a Fast Track voucher?
- What should I do if I lose/ can’t find my confirmation email with the QR code?
- Will I receive one Fast Track voucher for my entire group, or will each traveller need a separate one?
- Can I purchase Fast Track access at the airport directly?
- How far in advance do I need to book Fast Track?
- What payment methods are accepted?
- Will I be charged before redeeming my Fast Track Voucher?
- Can I make a Fast Track booking for others?
- Where can I redeem my Fast Track service?
- How is my Fast Track Voucher verified?
- Is Fast Track available for both departure and arrival?
- What might be causing the "Book" button to be invisible?
- How much does it cost to Book?