Why haven't I received my membership card?

If you have joined us directly then your membership pack will be dispatched within three business days of receipt of your membership fee. The time it takes to reach you depends on which country you live in, click HERE to find the timeframe for your country. 

if you receive your Priority Pass membership from your bank / card issuer or any other benefit provider, then delivery times will vary. Please make sure you allow plenty of time for your membership pack to arrive before you travel 

Most memberships offer access to a Digital Membership Card (DMC). Check your online account to see if you do. It's activated as soon as you register your online account. This is a feature not available on all memberships provided by bank/card issuers. If you purchased your membership directly from us, you would definitely have a Digital Membership Card.

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