HELP

Membership Help

Where can I find my membership information?

If you have registered your online account with us, you will find your membership number, and your expiry date, on your Digital Membership Card. This inform...

How do I renew my Priority Pass membership?

We'd be delighted to help you renew your membership. Just get in touch with our Membership Services Team and we will be happy to help.

How do I cancel my membership?

We’d be sorry to see you go, but if you really do need to cancel your membership, please get in touch with our Membership Services Team if you purchased dir...

How long does it take to get my membership card?

Your physical card can take 3 days to produce and dispatch. The time it takes to reach you depends on which country you live in, click HERE to find the time...

Do I need to activate my membership card?

You don't need to activate your card and can start using it as soon as you receive it. We do encourage you to activate your online account with us so t...

How do I get a replacement membership card?

Report any lost, stolen or damaged card to your Membership Services Team and we will be happy to help.  In the meantime, you can use your Digital Membershi...

Why haven't I received my membership card?

If you have joined us directly then your membership pack will be dispatched within three business days of receipt of your membership fee. The time it takes ...

How do I see my remaining lounge visits benefit?

Details of your visit entitlement are within the Account section on the app or the My Priority Pass section on the website.  Need help logging in to your o...

Where can I find my Digital Membership Card?

Members who have access to the Digital Membership Card can find it in the Card section of the App or the My Priority Pass on the web. Save as an image or do...