HELP

We thank you for your patience during this peak period, where you might experience longer wait times at lounges than expected or your entry may be restricted.
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Online Help

How do I log in to the mobile app or website?

Website:  There are two options for logging onto the website:  username and password (you will only have a username if you have already registered your o...

How do I update my personal details online?

Go to the 'My details' section of your online account.  If you receive your membership as a benefit from your bank/card issuer you will only be a...

Where can I find out my username or password?

If you have forgotten your username or password, just click on Forgot your details which can be found on the Log in page and we will email you the details. ...

Why am I being asked to activate when I've already joined?

Registration is the final step in ensuring you have access to all the benefits of your Priority Pass membership available on our digital platforms such as t...

Why do I need a validation code to register?

You will be asked to enter a 4 digit validation code if you have not yet registered your online account. You can use either the last 4 digits of the payment...

How do I delete my online account?

You are required to have a Priority Pass account to visit airport lounges and travel experiences and use any of your benefits, but if you do still wish to d...