Membership Help

Where can I find my Digital Membership Card?

If your membership plan includes a Digital Membership Card, you’ll find it on the Priority Pass app under ‘Card’ or ‘My Priority Pass’ on the website. F...

Why haven’t I received my membership card?

If you joined us directly, we'll send out your card in about 3 working days. How long it takes to arrive will depend on where you live - check out the timef...

How do I see my remaining lounge visits benefit?

All the details are under 'Account' on the app, or 'My Priority Pass' when you log into the website. If you need help logging in, see : How do I log in to t...

How long does it take to get my membership card?

We'll have your card sent out in about 3 working days, how long it takes to arrive will depend on where you live. You can check out the timeframes HERE. Whi...

How do I renew my Priority Pass membership?

Just give our Membership Services Team a shout and they'll be more than happy to help you renew.

Do I need to activate my membership card?

You don't need to activate your card but by activating your online account you'll see lots of benefits like offers, discounts and lounge alternatives. Regis...

How do I cancel my membership?

Sorry to hear you're thinking of leaving. Our Membership Services Team can help if you bought your membership from us. If you got it from another provider, ...

Where can I find my membership information?

Once you've registered for your online account, your membership information will be available when you log in to the website, or on the Account section of t...