We thank you for your patience during this peak period, where you might experience longer wait times at lounges than expected or your entry may be restricted.
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Top 5 Help Topics

  • Where can I find my membership information?

    Once you've registered for your online account, your membership information will be available when you log in to the website, or on the Account section of the App. If you need some help getting logged in, see How do I log in to the App or website?

  • How do I renew my Priority Pass membership?

    Just give our Membership Services Team a shout and they'll be more than happy to help you renew.

  • Can I take guests into a lounge?

    Yes, you can take guests in with you to enjoy the lounge, but before you do just check if the lounge you are visiting has a guest limit by checking our Lounge Information.  You'll also need to find out if your guests will be charged before you arrive - lounge staff won't know this.  If you bought your membership directly from us, your guests visits will be charged at a flat rate. If your membership is through another provider, such as your bank, the guest fee can vary. Contact your issuer to check.  Any guests fees will be charged to the payment card linked to your account.

  • How do I update my payment card details?

    Log in to you Priority Pass account. Click on the 'My Details' tab and scroll down to 'Billing details'. Enter your new payment card details ans click 'Save'. Your bank may ask you to complete two-factor authentication.

  • Why am I being asked to update my payment card details?

    We just need to validate the payment card we have linked to your membership account because new regulations have been brought in to protect card users. It will also be validated each time you update your card details.  Please remember you need to have a valid payment card linked to your membership for your account to remain active. 

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