HELP

Help Topics

Top 5

  • How do I renew my Priority Pass membership?

    We'd be delighted to help you renew your membership. Just get in touch with our Membership Services Team and we will be happy to help.

  • How long does it take to get my membership card?

    Your physical card can take 3 days to produce and dispatch. The time it takes to reach you depends on which country you live in, click HERE to find the timeframe for your country. Most memberships offer access to a Digital Membership Card (DMC). Check your online account to see if you do - it's activated as soon as you register your online account. This is a feature included in some memberships that are provided through your bank/card issuer. If you purchased your membership directly from us, you will definitely have a Digital Membership Card.

  • Can I use a lounge immediately after joining?

    Memberships which offer access to a Digital Membership Card (DMC) will give you immediate lounge access. Check your online account to see if you do - it's activated right away once you register your online account. This is a feature included in some memberships that are issued through your bank / card issuer or any other benefit provider. If you purchased your membership from us, you will have a Digital Membership Card.

  • Why do I need a validation code to register?

    Your unique Validation Code is provided in your welcome or renewal pack if you have not yet registered your online account. This 4-digit number is a one-time use code needed to create your online account and set up your username and password for future log ins. If you have lost or not received the validation code, click on 'Don’t know your Web PIN' and answer the security questions.

  • Where can I find out my username or password?

    If you have forgotten your username or password, just click on Forgot your details which can be found on the Log in page and we will email you the details. If you continue to have issues logging in please get in touch with our Membership Services Team and we will be happy to help. See related questions: - How do I login to website or mobile app? - Why do I need a validation code to register?