HELP

We thank you for your patience during this peak period, where you might experience longer wait times at lounges than expected or your entry may be restricted.
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Help Topics

Top 5

  • Where can I find my membership information?

    If you have registered your online account with us, you will find your membership number, and your expiry date, on your Digital Membership Card. This information is also in the Account section on the App or on the My Priority Pass section via the website. Need some help logging in to your online account? See How do I log in to the mobile app or website?

  • How do I renew my Priority Pass membership?

    We'd be delighted to help you renew your membership. Just get in touch with our Membership Services Team and we will be happy to help.

  • Can I take guests into a lounge?

    You can invite friends and family to join you in a lounge.  You need to be aware of these things: Most lounges will allow any number of guests, but some lounges may apply guest limits. It is advisable to check Lounge Information on our app or website before you travel  You will need to know if guests will be charged prior to arriving at the lounge. The lounge staff don’t hold this information  If you purchased your membership from us, your guest visits will be charged to your account at a fixed rate. If you have joined the programme through your bank/card issuer, then guest fees can vary – please contact them direct for fee information  Please ensure that the number of guests entered by the lounge operator are correct before entering lounge, as these details are used to process any applicable fees  Where guest fees are chargeable they will be charged to payment card linked to your membership

  • How do I update my payment card details?

    Log In to your Priority Pass account. Click on the ‘My Details’ tab and scroll down to ‘Billing details’, enter your new payment card details and click save. You may be prompted to complete a two-factor authentication from your payment card issuer. Alternatively, you may be prompted to update your payment card details next time you log in. Video on how to update your payment card details

  • Why am I being asked to update my payment card details?

    Due to new payment regulations imposed by the payments industry it is necessary for us to validate the payment cards that we have associated with your membership account. This validation will need to happen each time you update your card details. Please remember that a valid payment card must be held against your Priority Pass membership for the account to remain active.