Membership Help 9

• Where can I find my membership information?
• How do I renew my Priority Pass membership?
• How do I cancel my membership?
• How long does it take to get my membership card?
• Do I need to activate my membership card?

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Our Lounges 10

• Can I use a lounge immediately after joining?
• Where can I find Lounge locations ?
• Can I take guests into a lounge?
• Why have I been refused access to a lounge?
• Can I access a lounge without my membership card?

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Online Help 6

• How do I log in to the mobile app or website?
• How do I update my personal details online?
• Where can I find out my username or password?
• Why am I being asked to activate when I've already joined?
• Why do I need a validation code to register?

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Payments and Receipts 4

• What payment methods do you accept?
• How do I settle outstanding fees on my account?
• How do I get a receipt for my membership fee?
• How do I get a receipt for a lounge visit?

Product Info 4

• How do I apply for a Priority Pass membership?
• What plans are available?
• Do you have a family membership option?
• What are the main benefits of being a Priority Pass Member?

Other Questions 3

• I have a complaint - who do I contact?
• Where can I find the Priority Pass Mobile App?
• Is my personal data secure?

How do I update my payment card details? 7

• Why am I being asked to update my payment card details?
• How do I update my payment card details?
• What if I receive a new payment card?
• My payment failed when I tried to join Priority Pass, what should I do?
• I used my payment card to access lounges. Why was I prompted to complete a card authentication?

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