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Home
Help Topics
Membership Help
9
Where can I find my membership information?
How do I renew my Priority Pass membership?
How do I cancel my membership?
How long does it take to get my membership card?
Do I need to activate my membership card?
See all 9 articles
Our Lounges
10
Can I use a lounge immediately after joining?
Where can I find Lounge locations ?
Can I take guests into a lounge?
Why have I been refused access to a lounge?
Can I access a lounge without my membership card?
See all 10 articles
At-Lounge Card Registration Changes
6
What if I don't have my payment card with Priority Pass access with me?
What if my payment card is unable to be swiped for access?
What if I don't have my phone to complete two-factor authentication from my card provider?
Can I use my Digital Membership Card to get into the lounge?
What if I receive a new payment card?
See all 6 articles
Online Help
6
How do I log in to the mobile app or website?
How do I update my personal details online?
Where can I find out my username or password?
Why am I being asked to activate when I've already joined?
Why do I need a validation code to register?
See all 6 articles
Payments and Receipts
4
What payment methods do you accept?
How do I settle outstanding fees on my account?
How do I get a receipt for my membership fee?
How do I get a receipt for a lounge visit?
Product Info
3
How do I apply for a Priority Pass membership?
What plans are available?
What are the main benefits of being a Priority Pass Member?
Other Questions
3
I have a complaint - who do I contact?
Where can I find the Priority Pass Mobile App?
Is my personal data secure?
How do I update my payment card details?
7
Why am I being asked to update my payment card details?
How do I update my payment card details?
What if I receive a new payment card?
My payment failed when I tried to join Priority Pass, what should I do?
I used my payment card to access lounges. Why was I prompted to complete a card authentication?
See all 7 articles
