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Top 5 Help Topics
Do I need to activate my membership card?
How do I renew my Priority Pass membership?
Where can I find my Digital Membership Card?
Can I take guests into the lounge?
Can I use a lounge immediately after joining?
- What is the definition of 'guest' on the device screen?
- What lounges are available to me?
- Why was I declined access to a lounge?
- Where can I find Lounge locations ?
- What are paid extras?
- Why did my 'pre-authorisation' amount not get returned?
- What payment methods do you accept?
- I am entitled to complimentary lounge access as part of my payment card benefits, however why did I receive a message saying I am being charged?
- How do I get a receipt for my membership fee?
- How do I settle outstanding fees on my account?
- Which Chase Sapphire Lounges are Priority Pass Members able to use?
- Which other lounges will be subject to the additional visit fees?
- Can Priority Pass Members have guests accompany them into the lounge?
- Can Priority Pass Members use "The Reserve Suites by Chase" facility?
- Can Priority Pass Members use their payment card to access Chase Sapphire Lounges by The Club?
- What if I receive a new payment card?
- Why am I being asked to update my payment card details?
- Who do I contact if I am unable to access a lounge using my payment card?
- What if I don't have my phone to complete two-factor authentication from my payment card issuer?
- My payment failed when I tried to join Priority Pass, what should I do?
- What is pre-book?
- Will I be charged before I visit my booked lounge?
- Will I be charged to book for infants?
- Why has my booking amendment been declined?
- What might be causing the "Pre-book" button to be invisible?
- Why haven’t I received my membership card?
- Where can I find my membership information?
- Where can I find my Digital Membership Card?
- What happens if I purchase a Priority Pass membership from another site?
- Can I buy a Priority Pass membership on auction sites or online marketplaces?
- Why am I being asked to activate when I've already joined?
- Why do I need a validation code to register?
- Where can I find out my username or password?
- How do I update my personal details online?
- How do I log in to the mobile app or website?
- What if my payment card is unable to be swiped for access?
- Who do I contact if I am still unable to access a lounge?
- What if I don't have my phone to complete two-factor authentication from my card provider?
- What if I receive a new payment card?
- What if I don't have my payment card with Priority Pass access with me?