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Help Topics
Membership Help
8
Where can I find my membership information?
How do I renew my Priority Pass membership?
How do I cancel my membership?
How long does it take to get my membership card?
Do I need to activate my membership card?
See all 8 articles
Our Lounges
10
Can I use a lounge immediately after joining?
Where can I find Lounge locations ?
Can I take guests into a lounge?
Why have I been refused access to a lounge?
Can I access a lounge without my membership card?
See all 10 articles
At-Lounge Card Registration Changes
6
What if I don't have my payment card with Priority Pass access with me?
What if my payment card is unable to be swiped for access?
What if I don't have my phone to complete two-factor authentication from my card provider?
Can I use my Digital Membership Card to get into the lounge?
What if I receive a new payment card?
See all 6 articles
Online Help
6
How do I log in to the mobile app or website?
How do I update my personal details online?
Where can I find out my username or password?
Why am I being asked to activate when I've already joined?
Why do I need a validation code to register?
See all 6 articles
Payments and Receipts
4
What payment methods do you accept?
How do I settle outstanding fees on my account?
How do I get a receipt for my membership fee?
How do I get a receipt for a lounge visit?
Product Info
3
How do I apply for a Priority Pass membership?
What plans are available?
What are the main benefits of being a Priority Pass Member?
Other Questions
3
I have a complaint - who do I contact?
Where can I find the Priority Pass Mobile App?
Is my personal data secure?
Chase Sapphire Lounge by The Club in Boston
11
Are Priority Pass Members able to use the Chase Sapphire Lounge by The Club in Boston?
Can Priority Pass Members have guests accompany them into the lounge?
Are members able to pre-book these lounges?
What are the fees to enter the lounge?
Do these charges apply to the Chase Sapphire Lounge by The Club in Hong Kong?
See all 11 articles
Help
1
Tel
How do I update my payment card details?
7
Why am I being asked to update my payment card details?
How do I update my payment card details?
What if I receive a new payment card?
My payment failed when I tried to join Priority Pass, what should I do?
I used my payment card to access lounges. Why was I prompted to complete a card authentication?
See all 7 articles