Membership Help 8

• Do I need to activate my membership card?
• Where can I find my membership information?
• How do I renew my Priority Pass membership?
• How do I cancel my membership?
• How long does it take to get my membership card?

See all 8 articles

Our Lounges 11

• Can I use a lounge immediately after joining?
• Where can I find Lounge locations ?
• What lounges are available to me?
• Can I take guests into the lounge?
• Why was I declined access to a lounge?

See all 11 articles

At-Lounge Card Registration Changes 6

• What if I don't have my payment card with Priority Pass access with me?
• What if my payment card is unable to be swiped for access?
• What if I don't have my phone to complete two-factor authentication from my card provider?
• Can I use my Digital Membership Card* to get into the lounge?
• What if I receive a new payment card?

See all 6 articles

Online Help 6

• How do I log in to the mobile app or website?
• How do I update my personal details online?
• Where can I find out my username or password?
• Why am I being asked to activate when I've already joined?
• Why do I need a validation code to register?

See all 6 articles

Payments and Receipts 6

• What payment methods do you accept?
• How do I settle outstanding fees on my account?
• How do I get a receipt for my membership fee?
• How do I get a receipt for a lounge visit?
• I am entitled to complimentary lounge access as part of my payment card benefits, however why did I receive a message saying I am being charged?

See all 6 articles

Product Info 3

• How do I apply for a Priority Pass membership?
• What plans are available?
• What are the main benefits of being a Priority Pass Member?

Chase Sapphire Lounges by The Club 14

• Which Chase Sapphire Lounges are Priority Pass Members able to use?
• Can Priority Pass Members have guests accompany them into the lounge?
• Are members able to pre-book these lounges?
• What are the fees to enter the lounge?
• Do these charges apply to the Chase Sapphire Lounge by The Club in Hong Kong?

See all 14 articles

Airport Takeout 6

• What is Airport Takeout?
• How can I order Airport Takeout?
• How many locations is Airport Takeout available at?
• Will it cost me / can I use my entitlement against my order?
• Where can I deliver to?

See all 6 articles

Travel Services 5

• What are Travel Services?
• Where can I find Travel Services?
• Can I use my entitlement against these Travel Services?
• Who is responsible for managing my booking?
• If I have any questions or require additional support, who should I contact?

Lounge Pre-Book 18

• What is pre-book?
• Is my Priority Pass membership a requirement for accessing lounges that offer the pre-booking option?
• Can I acccess a lounge without pre-booking?
• How do I pre-book a lounge?
• Can I also pre-book my guests?

See all 18 articles

Fast Track 25

• How do I book Fast Track?
• What might be causing the "Fast Track" button to be invisible?
• Is Fast Track available at all airports?
• Can I use my entitlements to book a Fast Track voucher?
• What should I do if I lose/ can’t find my confirmation email with the QR code?

See all 25 articles

Other Questions 3

• I have a complaint - who do I contact?
• Where can I find the Priority Pass Mobile App?
• Is my personal data secure?

Help 1

• Tel

How do I update my payment card details? 7

• Why am I being asked to update my payment card details?
• How do I update my payment card details?
• What if I receive a new payment card?
• My payment failed when I tried to join Priority Pass, what should I do?
• I used my payment card to access lounges. Why was I prompted to complete a card authentication?

See all 7 articles