We're here to help you
Suggestion List is closed
Top 5 Help Topics
Do I need to activate my membership card?
How do I renew my Priority Pass membership?
Where can I find my Digital Membership Card?
Can I take guests into the lounge?
Can I use a lounge immediately after joining?
- How do I get a receipt for a lounge visit?
- I am entitled to complimentary lounge access as part of my payment card benefits, however why did I receive a message saying I am being charged?
- How do I settle outstanding fees on my account?
- What payment methods do you accept?
- Why did my 'pre-authorisation' amount not get returned?
- Can I take children into a lounge?
- Can I access a lounge without my membership card?
- Can I use a lounge immediately after joining?
- Are the lounges actually run by Priority Pass?
- What lounges are available to me?
- Where can I find out my username or password?
- Why am I being asked to activate when I've already joined?
- How do I log in to the mobile app or website?
- How do I update my personal details online?
- Why do I need a validation code to register?
- I’m trying to pre-book for a flight in a few days, but there is no availability. What can I do?
- How far in advance can I pre-book?
- How do I know if my booking has been cancelled?
- How do I know if my booking has been amended?
- How do I know if my booking has been confirmed?
- Can I buy a Priority Pass membership on auction sites or online marketplaces?
- What happens if I purchase a Priority Pass membership from another site?
- How can I confirm if a Priority Pass membership is legitimate?
- Why haven’t I received my membership card?
- How do I see my remaining lounge visits benefit?
- Is Fast Track available at all airports?
- Is Fast Track available for both departure and arrival?
- Unused bookings shall not be refunded for any reason whatsoever:
- What if I arrive outside my booked time slot?
- What might be causing the "Book" button to be invisible?
- What forms of payment do you accept?
- Will it cost me / can I use my entitlement against my order?
- What is Airport Takeout?
- How can I order Airport Takeout?
- Where can I deliver to?
- How will members be charged the entry fee for these lounges?
- What are the entry requirements for Chase cardmembers who receive a Priority Pass Membership as a benefit of their card membership?
- Are members able to pre-book these lounges?
- Which other lounges will be subject to the additional visit fees?
- Do these charges apply to the Chase Sapphire Lounge by The Club in Hong Kong?
- What if I don't have my phone to complete two-factor authentication from my card provider?
- What if my payment card is unable to be swiped for access?
- What if I don't have my payment card with Priority Pass access with me?
- Can I use my Digital Membership Card to get into the lounge?
- Who do I contact if I am still unable to access a lounge?
- Who do I contact if I am unable to access a lounge using my payment card?
- I used my payment card to access lounges. Why was I prompted to complete a card authentication?
- Why am I being asked to update my payment card details?
- What if I don't have my phone to complete two-factor authentication from my payment card issuer?
- What if I receive a new payment card?